Terms of Service

Introduction

These Terms of Service (“Terms”) govern the provision of air conditioning and heat pump services by Air Conditioning Bristol (“we”, “us”, “our”) to customers (“you”, “your”) across Bristol and the South West.

By requesting a quote, booking services, or allowing works to proceed, you agree to be bound by these Terms.

Services Provided

We provide the following services for domestic and commercial customers:

• Air conditioning installation
• Air conditioning servicing and maintenance
• Air conditioning repair and emergency callouts
• Air source heat pump installation and servicing

All services are carried out by qualified, F-Gas certified engineers in accordance with applicable UK regulations and industry standards.

Quotations and Site Surveys

• All installation quotations are based on a free site survey unless otherwise stated.
• Quotations are valid for 30 days from the date issued.
• Any additional work identified after survey or during installation may require a revised quotation.
• Heat load calculations, system sizing, and equipment selection are based on information available at the time of survey.

Installation Terms

• Domestic installations typically take 1–3 days; commercial installations may take 3–10 days, subject to complexity.
• Installation dates are agreed in advance but may change due to weather, access restrictions, supply delays, or unforeseen site conditions.
• You are responsible for ensuring clear access to the property and installation areas.
• Any building works, electrical upgrades, or asbestos-related issues not identified during survey are excluded unless explicitly agreed in writing.

Servicing and Maintenance

• Annual servicing is recommended for domestic systems and bi-annual servicing for commercial systems operating continuously.
• Servicing improves efficiency, system lifespan, and reliability but does not guarantee fault-free operation.
• Missed or cancelled servicing appointments with less than 24 hours’ notice may incur a callout charge.

Repairs and Emergency Callouts

• Emergency repair response times are estimated averages and not guaranteed.
• Repair costs vary depending on fault type, system age, and availability of parts.
• Temporary repairs may be undertaken where permanent repair is not immediately possible.
• We are not liable for consequential losses caused by system failure, including business interruption or loss of stock.

Pricing and Payment

• All prices are quoted in GBP (£) and exclude VAT unless stated otherwise.
• Payment terms will be specified on your quotation or invoice.
• Installation projects may require a deposit prior to commencement.
• Late payments may result in suspension of services or warranty support.

Warranties and Guarantees

• New installations include a manufacturer’s parts warranty (up to 5 years, subject to manufacturer terms).
• Labour is guaranteed for 12 months from installation completion.
• Warranties are conditional upon correct use and recommended servicing intervals being maintained.
• Damage caused by misuse, third-party interference, or lack of maintenance is excluded.

Heat Pumps and Government Grants

• Eligibility for government incentives (including the Boiler Upgrade Scheme) is determined by third-party authorities.
• We do not guarantee grant approval or funding timescales.
• Customers are responsible for meeting eligibility criteria and providing accurate information.

Customer Responsibilities

You agree to:

• Provide accurate property and usage information
• Maintain reasonable access to equipment for servicing and repairs
• Operate systems in accordance with manufacturer guidelines
• Notify us promptly of faults or performance issues

Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of the service provided.
• We are not liable for indirect or consequential losses.
• Nothing in these Terms limits liability for death or personal injury caused by negligence.

Cancellation and Refunds

• Installation cancellations must be made in writing.
• Deposits may be non-refundable once equipment has been ordered.
• Consumer cancellation rights under the Consumer Contracts Regulations apply where applicable.

Privacy and Data Protection

We process personal data in accordance with UK GDPR and applicable data protection laws. Information is used solely for service delivery, communication, and legal compliance. See our Privacy Policy.

Governing Law

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the English courts.

Contact Information

For questions regarding these Terms or our services, please contact:

Air Conditioning Bristol
Bristol, UK
Phone: 0191 743 9144
Or send us a message using our enquiry form.